The South Carolina Department of Consumer Affairs recently released the 2024 Homeowners Association (HOA) Complaint Report. The Report is a compilation of data from complaints received January 1, 2023, through December 31, 2023.
This webinar goes over the complaint report, the types of complaints received, complaint trends and the department’s role in collecting complaint data.

Some of the highlights include:
• The 2024 report contains information from 365 complaints filed against 298 HOAs/ Management Companies during calendar year 2023. This was a thirtytwo percent increase in the total number of complaints included in the HOA Report as compared to 2022.
• Top three counties for complaints: Horry (24.4%), Richland (15.3%), Charleston (10.9%).
• The complaints raised 742 concerns, with multiple concerns included in a single complaint. The top three types of issues raised were: failure to adhere to and/or enforce covenants and bylaws (15.7%), concerns regarding maintenance and repairs (12.7%), consumers disagree with HOA Fees/Special Assessments (8.9%).
• Less than 5% of complaints were closed as "Unsatisfied" due to a business's failure to respond. This is down from six percent in 2022.

You can view SCDCA's 2024 HOA Complaint Report by going to consumer.sc.gov/HOAreports