A family from Cold Lake is questioning Calgary’s “western hospitality” after their hotel booking was unexpectedly and suddenly changed to a much higher rate.

Leanne Varughese booked a room at the Holiday Inn Express Calgary South on April 25. She told Global News her family had never been to the Calgary Stampede and were meeting up with some friends from Eastern Canada.

“I got the confirmation email that my reservation had been confirmed,” she said. “I was set for two nights.”

“Last week, Thursday, I got a voicemail stating that rate was no longer valid,” she recounted.

“That it didn’t apply" for the time that I was going to be in Calgary.

The voicemail went on to state that the “government rate” which Varughese had booked under was not what the hotel charged during the big event.

Instead, she would be charged $430 a night.

The company that owns Holiday Inn Express reached out to Global News for more information about this specific case so it can look into what happened.

Tomasia DaSilva has the story.

For more info, please go to https://globalnews.ca/news/10590277/c...

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