Improve your English speaking and vocabulary with BBC Learning English! When a company's service is not to your satisfaction, how do you complain? What's the best way to get what you want? And when has complaining been completely futile? Sam and Rob discuss people's readiness to complain and teach you English vocabulary.

You'll find audio and text for download on our website: http://www.bbc.co.uk/learningenglish/...

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an area of business within the economy, for example: the telecommunications sector


a natural part of something, usually a difficulty or risk, that can’t be avoided


if a company is performing well, it is being successful


strongest, most used

(adj, noun: escalation)
to take something to a higher level, for example to escalate a complaint if you are not satisfied with the first response

(a problem or complaint)
to try to fix a problem or resolve a complaint


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