Ann Chiu, a longtime CIBC customer, was victim to a bank fraud scam last month after trusting and complying with a fraudster during what seemed to be an innocent phone call from her bank.

Posing as a banker, the caller requested Chiu withdraw thousands of dollars, purchase multiple Apple gift cards from various stores, and then send the gift card codes to help them with a supposed fraud investigation.

CIBC said it is currently working with Chiu for a resolution, adding that the company “will never ask a client to assist in a fraud investigation or request money to be sent” via gift cards or eTransfers.

Chiu, a small business owner, lost approximately $14,000. Global’s Sean O’Shea reports.

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