In this topic briefing Jim introduces the concept of change management the process by which businesses respond to changes in their environment.

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VIDEO CHAPTERS
0:00 Introduction
0:30 What is change management?
1:36 Two types of change
2:36 Step v incremental change
3:07 Examples of Step Change
5:07 Four elements to change
6:17 Lewin's Force Field Analysis
6:42 Lewin's Force Field Model
7:29 Forces for change
9:00 Resistance to change
9:35 Four reasons why change is resisted
10:48 Why staff might welcome change
11:47 The role of leadership in change
13:17 How newcomers can help drive change
14:39 Role of leadership in change: building the vision
15:08 Helping people to accept change
16:32 Reasons why change can fail
17:24 More Change Management Examples
19:33 Essay questions on change
21:11 Continue the conversation...
21:37 Topic Briefing