To Purchase the FULL DVD, please go to:
https://www.heatinc.ca/communication...

IN THIS DVD YOU WILL LEARN THE TECHNIQUES AND SEE ILLUSTRATIONS OF:

• The main objectives of all clinical interviews
(The 4E's Engaging, Empathy, Educating and Enlisting).

• An additional E eliciting the patient's Expectations.

• The basic structure of the clinical interview: the CLASS strategy
(ContextListening SkillsAcknowledgementStrategySummary)

• Many examples of how to use varies techniques.
(By themselves and in combination with other skills).

• Three perfect examples of How NOT To Do It
(Including one with the English actor and written John Cleese).

PRODUCT INFORMATION
71:00 minutes | Year 1999

For More info on the full DVD, please contact :
HEAT INC
416 538 9898
[email protected]