To Purchase the FULL DVD, please go to:
https://www.heatinc.ca/communication...

IN THIS DVD YOU WILL SEE ILLUSTRATIONS OF:

• The importance of acknowledging the patient's emotion BEFORE going on to address the issue that started the emotion.

• The central technique in addressing emotions the Empathic Response.

• How to cope with patients who are extremely angry.

• How to deal with severe depression.

PRODUCT INFORMATION
55:30 minutes | Year 1999

For More info on the full DVD, please contact :
HEAT INC
416 538 9898
[email protected]