This video is a tutorial for beginners wanting to learn how to use Dynamics 365 Real Time Marketing (now known as Customer Insights Journeys). I take you step by step through the core parts of Real Time Marketing creating segments and triggers, emails and text messages / SMS, and then how to create a personalised communications journey. #customerinsights #dynamics365 #marketingautomation

Timestamps:
0:00 Introduction to Dynamics 365 Real Time Marketing
1:55 Segments
8:44 Triggers
15:03 Emails
23:12 Text messages
24:51 Journeys
35:12 Insights
35:43 Further Learning