Emotional support animals (ESAs) have been a hotbutton topic in the rental industry for years. We’ll explain what an ESA is, the national rules regarding ESAs in rental units, and how to protect your business from running afoul of the Fair Housing Act.

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Chapters:
00:00 Intro
02:12 Poll 1
04:27 Key Takeaways
03:33 ESAs: Not Just Cats and Dogs
05:55 The Importance of Understanding ESAs
07:02 Welcome to the Menagerie
07:05 Emotional Support Animals 101
08:54 Meet the Whole Zoo, pt. 1
10:21 Meet the Whole Zoo, pt. 2
11:16 ESAs Made EASY
15:05 What do ESAs Mean for Your Rental?
15:38 Exceptions to the FHA
17:11 A Reasonable Accommodation
18:04 Turning Down an Accommodation Request, pt. 1
19:08 Turning Down an Accommodation Request, pt. 2
21:09 Protecting Your Rental Business
21:42 The Importance of Documentation
26:37 The Components of an ESA Housing Letter
27:50 What Can You Do With an ESA Housing Letter?
28:08 Poll 2
29:27 Out of Compliance With the FHA
31:01 FAQs About ESAs
31:12 How many ESAs can my tenant have?
31:56 Are there statespecific protections that apply to the FHA re: ESAs?
33:09 How long do I have to answer a tenant’s ESA request?
33:32 What happens if I deny an accommodation request?
34:01 What if my tenant registers their pet as an ESA after I’ve collected pet fees or a pet deposit?
35:15 What happens if I deny an accommodation request?
36:33 Case Study 1
40:22 Case Study 2
43:53 Discussion
57:20 Outro