From music festival lines to concession stand menus at stadiums, nearly every square foot of major event venues are designed to prioritize safety and boost revenue. Crowd control is vital for all key stages at an event including arrivals, halftime and departures.

WSJ spoke with an expert on how to move tens of thousands of people through a major event to maximize profit and avoid disaster.

Chapters:
0:00 Crowd control
0:50 The arrivals curve
1:42 Crowd psychology
2:13 Art of the queue
3:35 The concession stand
4:35 Departures

Pro Perfected
Experts in engineering and design break down a ubiquitous problem, examining how the world is built and what can make it better.

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