Filmed on February 24, 2023 The global standard for quality, ISO 9001, ensures that products being manufactured and services offered are consistently of high quality. At the heart of a successful organization is a company that acknowledges the industry they are a part of, understands their customers’ needs and expectations and recognizes the talents and weakness of their best resources – their employees.

The systemic approach to quality management is essential to meet the strict requirements of regulatory demands and the overall dynamic demands of the global marketplace. Achieving this is largely attributed to implementing a flexible QMS where systems are fluid and can easily adapt to changes within an aggressive marketplace, still ensuring quality products and services.

This webinar is designed to provide a brief understanding of the fundamental requirements of a QMS, ISO 9001:2015.

0:00 Introduction
4:41 Agenda
4:59 Introduction to ISO 9001:2015
6:59 Quality Management System Approach
9:17 Seven Principles of Managing Quality
12:30 The Evolution of ISO 9001:2015
20:22 ISO 9001:2008 vs ISO 9001:2015
21:24 Interrelated / Interacting Processes
25:43 PlanDoCheckAct
31:45 Clause 4: Context of the Organization
32:50 Clause 5: Leadership
33:57 Clause 6: Planning
34:48 Clause 7: Support
38:34 Clause 8: Operation
39:56 Clause 9: Performance Evaluation
42:07 Clause 10: Improvement
43:38 Benefits of a QMS
46:03 SGS Academy ISO 9001 Training
48:14 Q&A

Speakers
Sabrina Ippolito Lead Auditor
Cindy Haight Inside Sales Representative, Industrial and Medical Device, SGS North America

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