Delivering bad news is always hard, but certain communication techniques can make the experience less difficult for the patient and family. Dr. Michael Haglund, a Professor of Surgery at Duke University Medical Center, demonstrates a bad example and a good example of how providers deliver bad news. The video is based on the work of Dr. Neil S. Prose and filmed with actors playing the role of the parents of a young child.

This video was produced by Firestream Media with a grant from the Duke Graduate Medical Education Innovation Fund. For more on how the creators used this video as part of a program on physicianpatient communication, read this article in the Journal of Surgical Education. http://www.jsurged.org/article/S1931...