In this video, I have done a visual demonstration on how you can contact IRCC online via the webform.
Here is the link
https://www.canada.ca/en/immigration...

You can use this same link to contact them for multiple reasons, which are:
Check your application status
Change or update your contact information
Add, change, or cancel a representative
Add a document to your application
Ask for urgent procesing for your permanent resident card
Withdraw or cancel your application
Schedule or change the date or time of your appointment, interview, or test

#canada #ircc #canadaapplication #visa #webform