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Wondering how to defend yourself at work?How'd you like to Stop Being Defensive and Get the Respect You Deserve: 3Step EVA Strategy for Handling Criticism Instead of sounding defensive when attacked or criticized, try this 3step EVA approach.

#communicationskillstraining #communicationtraining #attacked

First, express your feelings to show that you're engaged in the situation.

Second, validate the attacker's point of view to better explain your own viewpoint.

Lastly, ask questions to gather more information and buy time to respond in a way that reflects who you are and what you want.

Don't let attackers or critics dictate how you respond. Take charge and move forward with superior communication skills by enrolling in our communication skills course or training. In these online courses, you'll learn specific examples and phrases to help embrace this approach and make it your own.

Remember there's a big difference in the reaction you get when you explain rather than defend yourself. Do not sound defensive, but use every criticism as an opportunity to demonstrate your character. Remember, you are in charge of who you are and how you communicate, so use this power wisely.

To everyone who feels defensive during challenging conversations, crafting a strategic explanation that comes from advanced communication skills training courses is a better option than defending yourself.

Instead of letting external forces like criticism force you to react in a certain way, in my course, Step out of the Shadows and Speak, you'll learn to take control of your communication style by identifying your values, beliefs and goals, and making every interaction in your life more purposeful.

So join us today and transform every opportunity into one that serves you.

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00:00 Introduction
00:10 The 3step approach to responding to criticism without sounding defensive
00:20 Example #1 how the EVA approach for responding to attacks without sounding defensive
00:57 Ask "what" questions instead of "why" questions when you want specific answers
01:28 Example #2 how the EVA approach for responding to attacks without sounding defensive
01:55 Every time we are criticized or attacked is an opportunity for us
02:29 What the EVA process for not sounding defensive sounds like
03:34 Exercise: ask the average person these questions and see what you get
03:56 Communication course where you can find more information on this topic
04:23 Every situation we are faced with is there to serve us
05:40 Our principles help get our mind straight
05:50 The difference between form and substance
06:28 There is a moment between event and response when we remember
07:00 The unlearning process
07:10 Truth isn't something we learn; it's something we remember
07:58 How can I have a different experience tomorrow from the one I had today?
09:00 How can I respond during a Zoom meeting when my boss throws me under the bus?

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Have you had enough of men saying sexist things at work that are intended to put you in your place?

In this video, you'll learn how to use power phrases to shut down chauvinistic, rude, insulting comments or questions so you can stay focused on your goals.

This video is packed with tips that will help you stay confident and in control, no matter what kind of sexist thing people say to you.

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Internationally acclaimed author, trainer and keynote speaker Dan O'Connor has been transforming the lives of millions through communication training for over 20 years. As a former customer service leader of Equitable Financial, JCPenney and Wells Fargo, Dan leverages his extensive experience and tactical verbal patterns to give people the words to help project polished, competent and confident images in all communication settings professionally or personally. His powerful training includes teaching scripts, stepbystep communication strategies, danger and power phrase lists, and more.