In this episode, Gary speaks with author, Amy E. Gallo, about her new book, “Getting Along: How to Work with Anyone (Even Difficult People).” They discussed the eight major personality archetypes you might encounter at work, and strategies for successfully navigating those relationships. They also considered four major types of conflict, as well as the art of making disagreements more effective.

00:48 Introduction
Agenda Items:
12:26 Being Better at Conflict
22:44 About "Getting Along"
31:14 Working with PassiveAggressive Types
34:55 Working with KnowItAlls
43:43 Advice for Up and Coming Leaders

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Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, difficult conversations, feedback, and effective communication. She works with individuals and teams to help them better collaborate, communicate, and transform their culture to support dissent and debate.

She is the author of two books: Getting Along: How to Work With Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict. She has written hundreds of articles for Harvard Business Review, where she is a contributing editor. Her writing has been collected in numerous books including ones on feedback, emotional intelligence, and managing others.

For the past three years, Amy has cohosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace.

Amy has delivered keynotes and workshops at hundreds of companies and conferences. Plus, she is frequently sought out by media outlets for her perspective on workplace dynamics, conflict, and difficult conversations. Her advice has been featured in The New York Times, Fast Company, Marketplace, and The Austin AmericanStatesman, as well as on WNYC, BBC, and ABC (Australian Broadcasting Corporation).

She has taught at Brown University and Penn and is a graduate of both Brown and Yale University.