Where can you turn if you having a nursing home complaint or concern? Today on Elder Law Learn we are covering nursing home complaints and grievances. Sometimes residents need help addressing the issues they are having. Watch to learn who might be able to help.

Special thanks to student intern Melissa Lau for her work on this script!

0:00 Intro
1:22 Grievances
3:29 LTC Ombudsman/Advocates
5:20 Formal Complaints
7:47 Record Keeping

Find my ombudsman (New York): https://aging.ny.gov/longtermcareo...

Record Keeping Form: https://nursinghome411.org/residentc...

Resources:
The Long Term Care Ombudsman Program

Residents of Erie, Niagara, Cattaraugus, or Chautauqua in WNY:
(716) 8179222 or 18445275509

All other New York State Residents:
18555826769 or https://aging.ny.gov/longtermcareo...

Residents of the United States:
https://theconsumervoice.org/get_help

The New York State Department of Health
Nursing Home Complaint Hotline:
18882014563

Online/Written Complaint Form:
https://apps.health.ny.gov/surveyd8/n...

The New York State Attorney General Medicaid Fraud Control Unit:
MFCU Hotline
8007717755

Online Form:
https://ag.ny.gov/commentsmfcu

The United States Department of Health and Human Services:
Online Complaint Portal:
https://ocrportal.hhs.gov/ocr/cp/comp...

Written Complaint Instructions:
https://www.hhs.gov/civilrights/fili...

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*DISCLAIMER: This video is for informational purposes only. It is not meant to replace the advice of an attorney nor does it constitute an attorney client relationship. You are encouraged to consult with an attorney of your choosing. Every case is different and we do not guarantee any specific outcomes on your case.

Sources:

CMS Surveyor Manual: https://www.cms.gov/medicare/provider...