Do you want to learn more about the new ITIL® 4 training certification scheme? We recently recorded a free 1hour ITIL® 4 Introduction To Create, Deliver & Support Webinar.

The session was delivered by our CEO & Lead Trainer Steve Lawless we hope you enjoy learning about the introduction to Create, Deliver & Support

0:00 Introduction
1:05 Rules of the Webinar
2:32 What is Purple Griffon?
9:34 Create, Deliver and Support (CDS)
12:23 In the CDS module you learn about key concepts of Service Creation, Delivery and Support
13:50 Gain the skills and knowledge to
16:30 The interconnected Service Value Chain
18:15 CDS Key Learning Objectives
19:13 Remember the 7 Guiding Principles
24:17 Know how to plan and manage resources in the SVS
25:10 Understand the use and value of information and technology across the service value system
26:03 know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
30:18 Know how the following ITIL practices contribute to a value stream for a new service
37:37 The Value Stream for User Support Considerations
39:48 Know how the following ITIL practices contribute to a value stream for user support
40:32 Know how to coordinate, prioritize and structure work and activities to create deliver and support services
41:45 Understand what Swarming is...
43:07 Understand how to use a 'Shift Left' approach
44:22 Understand the use and value of the following across the service value system
46:16 CDS Summary 7 Guiding Principles
48:55 Sample CDS Question

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Watch: "ITIL 4 Certification Scheme Explained in 10 Minutes! | A Complete Guide"
   • ITIL 4 Certification Scheme EXPLAINED...  
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