In this video, we will be discussing two important topics in the IT industry, ITSM and ITIL. We will explore the differences between these two frameworks and explain how they are both relevant to managing IT services in organizations. We will also discuss the benefits of each framework and help you understand which one may be best suited for your organization. Whether you are new to ITSM and ITIL or have been working with them for years, this video will provide valuable insights and help you make informed decisions about managing your IT services.