Improving resident satisfaction is a proven way to boost retention, bring in positive property reviews and create a great experience for renters as well as your staff. However, if you don’t have the right property management software, it’s not easy to create consistent and genuine interactions with residents. Here’s the good news: the latest technology can help you reach your residents with far less time and effort. In this video, Yardi regional director Mark Coverdale covers the basics of what you need to know, including:

• A better understanding of the residential landscape and how it impacts your business
• Ways to create efficiencies for better communication between site staff and residents
• Best practices to achieve higher retention rates

0:00 Welcome
1:04 The residential landscape
7:15 Key factors influencing resident satisfaction
13:04 Strategies to achieve higher resident satisfaction and outcomes