Welcome to Lighting Talks*, a series of meetups organized by customer experience studio Lighting Beetle*

⚡Customer Experience Transformation is currently a challenge for many companies. To our latest edition of Lighting Talks*, we invited seasoned CX professionals to share their firsthand experience with transforming organizations into customercentric and futurecapable.

02:24 Kristína Malíkova, Design Lead at Lighting Beetle* presented our case study about a CX Transformation of the biggest private Slovak health insurance company Dôvera.

35:49 A panel discussion on topic of How to support customer centricity in the company where Eva Šípková Head of CX at Alza, Barbora Ruščin Chief Experience Officer at Tatra Banka and Ján Uriga CX expert working with The Big Four (currently PwC) shared their experience.

The event was performed in the the Slovak language.