This masterclass will provide you with the knowledge and skills to implement, maintain and improve the more technical aspects of a quality management system.

Using short presentations, discussions, selfreflection and classroom activities, this masterclass will delve into deeper technical areas, requirements and concepts than would be covered in an ISO 9001:2015 Lead Implementer training course.


How will I benefit?


This masterclass will help you to:


Have an indepth understanding of the more challenging ISO 9001based quality management systems (QMS) requirements


Understand the importance of the utilization and interactions of ISO 9004, and other relevant associated standards and guidance


Understand, with the use of ISO 9004, that this approach will provide the route map for achieving sustained success of QMS performance during and beyond implementation


Use a logical stepbystep quality management principle approach in conjunction with ISO 9004


Appreciate the integrated use of management systems standards