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Learn about the customer relationship management (CRM) capabilities of Dynamics 365 and the essentials of CRM sales, service and marketing. You’ll explore how these facets work together to connect customer data, streamline business processes and help you better manage your client relationships.

Introduction
Dynamics 365 Customer Service
Break: 10 Minutes
Dynamics 365 Field Service
Break: 10 Minutes
Dynamics 365 Project Operations
Closing Question & Answer

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