This video demonstrates how you can integrate Microsoft Teams and leverage multiple integration points for better and efficient collaboration between agents, customers, supervisors, colleagues, experts and SME.

Various ways through which Microsoft teams can integrate are listed below:
✔ Embedded Chats using Teams
Agent inapp Teams chat experience
✔Meeting integration using Teams
Agents interact directly with Dynamics data in Teams meetings
✔Customer Support swarming
Agents and experts collaborate effectively to resolve customer issues
✔Join Teams Call
Allow agents to invite customers to call on Microsoft Teams

Girish Uppal explains the basic and advanced integration between dynamics 365 customer service omnichannel and microsoft teams.

#microsoft #powerplatform #dynamicscrm #dynamics365customerservice #microsoftcrm #omnichannel #dynamics365 #microsoftteams

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