Filmed on January 26, 2024 An effective Quality Management System (QMS) is the heart of any successful business. This webinar explores many of the questions that arose during our very successful 2023 webinar series on Implementing an Effective QMS, led by Sabrina Ippolito.

0:00 Introduction
5:04 SGS Certification Solutions
8:19 Updates to ISO 9001:2015 standard
10:27 How often do I need to be audited?
12:33 What if we have a major change to our business?
14:33 Are audits unannounced or scheduled?
16:30 How do I get my management team to buy in?
19:38 How do I get processowning team members to buy in?
21:06 How do we get suppliers to conform?
22:59 What ISO standard would you recommend for cGMP companies?
25:55 What is the most effective RCA tool?
30:24 How do I make customer satisfaction surveys more effective?
36:57 How do you handle human error on an audit?
39:52 How do you dig deeper with the Five Whys?
41:05 How often should internal audits be conducted?
45:53 How should we audit our internal audit process?
48:09 ISO 9001 training
53:28 How do you close a corrective action
57:44 What should we do if we struggle with the contingency plan?

Speakers
Sabrina Ippolito Lead Auditor
Cindy Haight Inside Sales Representative, Industrial & Medical Device, SGS North America, Inc.

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