The single most important decision that we make as managers is the hiring decision. The quality and character of the people in whom we invest our trust to work in our businesses will absolutely determine the success we achieve and quality of service that we deliver. Most managers find the hiring and firing process the most difficult aspect of their job. What they learn over time is if they spend more time in the hiring process they will spend less time in the firing process. Learn how to recruit, screen, evaluate, and hire quality staff. Also learn a four step process to retain the staff that you hire. The longer you can keep an employee the more familiar they become with your customers, resulting in better service. Please like and subscribe to see new content as it is released!