This video is part of a series of patient story videos produced as training resources for NHS organisations to use to demonstrate the impact the initial response to a patient safety incident and subsequent investigation has on the patient. In this video Valerie, a patient with Parkinson's disease, talks about her experience following an incident where she was mixed up with another patient and given the wrong medication.

You can view the other patient story videos in this series and other resources to support the NHS to respond to patient safety incidents on our web page https://improvement.nhs.uk/resources/...