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It does not matter whether you are applying to become a service delivery manager with a commercial organization, or a public sector organization, the sample interview questions, tips and advice contained within this video will help you succeed. You may also be interested to know what a service delivery manage salary is, where to apply for service delivery manager jobs, and also what the person specification is for this operational job position.

The role of a service delivery manager is to ensure the effective running of a company’s service and customer service operations. It is a highly integral part of an organization and you will be required to manage and lead a team, create actionable Key Performance Indicators (KPIs) and also report directly to the senior management team.

LIST OF INTERVIEW QUESTIONS FOR YOU SERVICE DELIVERY MANAGER INTERVIEW
Q1. Introduce yourself and tell me why you want to become a Service Delivery Manager?
Q2. Why do you want to work for our company as a Service Delivery Manager?
Q3. What will you do within the first 30 days of starting your job as our Service Delivery Manager? How will you improve on our company as a Service Delivery Manager?
Q4. In your opinion, what are the main qualities needed to become a competent Service Delivery Manager?
Q5. What’s the difference between responsibility and accountability?
Q6. As our Service Delivery Manager, how would you define the Key Performance Indicators (KPIs)?
Q7. Describe your style of management as our Service Delivery Manager?
Q8. As our Service Delivery Manager, tell me how you intend to persuade your team to achieve the organizations objectives?
Q9. What’s the most difficult team you have ever had to manage?
Q10. What do you think you will dislike the most about being our Service Delivery Manager?
Q11. How would you measure the success of your team as our Service Delivery Manager?
Q12. What are the key challenges facing our business over the next 5 to 10 years?
Q13. Tell me about a time when you failed as a manager? What did you learn from the experience?
Q14. As our Service Delivery Manager, you will have to use your initiative to solve difficult and challenging problems. When have you used your initiative to solve a team management issue or problem?
Q15. Whilst working as our Service Delivery Manager you notice a member of your team underperforming. What would you do?
Q16. As our Service Delivery Manager, how would you delegate tasks and responsibilities?
Q17. We want to hire a Service Delivery Manager who will work hard to achieve our company mission and vision. How would you do that?
Q18. Describe your style of leadership?
Q19. What’s the difference between leadership and management?
Q20. Describe a time when you completed a difficult, timesensitive task whilst under pressure?
Q21. Where do you see yourself in 5 years’ time?
Q22. Where do you see yourself in 5 years’ time?
Q23. Why do you want to leave your current job?
Q24. What are your salary expectations in the role of Service Delivery Manager?
Q25. That’s the end of your Service Delivery Manager interview. Do you have questions for the panel?
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