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We go over something that has been mentioned to me several times by other small engine repair mechanics and individuals who do repairs for customers.

This has by far been the most common complaint I hear from shops and one of the main reason people do not work on others equipment with great sucess

Many times it just takes a couple minutes more to ensure no further issues for the customer for the remainer of the year.

How do you handle things like this? How do you handle customer complaints, come backs, rework, warranty, etc. What is your policy?

Do you ever feel like since you worked on it once you are married to it?

We find the best path is honesty about what is going on with the machine, even if it was not brought in for whatever is going on additional.

This is why many shops turn down different makes/models/types or equipment.


Video equipment:
GoPro Hero 11 ( https://amzn.to/48rIcVz )


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About Us:
My name is Martin. I have been repairing tools and small engines for over 20 years. We operate a small engine repair shop in Illinois. We service / repair Briggs & Stratton, Kohler, Kawasaki, John Deere, Cub Cadet, Toro Tecumseh, Loncin, Honda, Craftsman, Husqvarna, MTD, Troy Bilt, Simplicity, John Deere, Exmark, LCT, Generac and many more brands. We work on riding mowers, walk behind mowers, snow blowers, zero turns, generators, pressure washers and much more. We normally repair about 3,000 pieces of equipment every year and look at many more that are beyond an affordable repair. Hopefully our videos will save you some money and give you the information you need to work on your own equipment or figure out the issue at hand.

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Please be careful when repairing any piece of equipment and follow all possible safety measures. This video is for entertainment purposes only