For newly admitted residents, adjusting to life in a nursing home is often difficult. Communicating in a warm and friendly manner can help ease a residents sense of isolation. The foundation for good communication is trust. Residents who trust you are the ones who feel that they can easily talk with you, and know that you will listen. The information that you learn in conversations with residents may be crucial to their wellbeing.

This program reviews the skills needed to develop good communication with residents and their families. The video features interviews with front line caregivers, residents and family members. Their thoughts and feelings will provide insight into why good communication is so important.

After completing this course, the learner should be able to:

Explain the importance of listening to a resident
Describe ways in which trust can be built with a resident
List ways to communicate with residents who have poor vision and hearing
Explain why treating a resident with dignity and respect is important to developing good communication
Describe how family members should be treated and why communication with them is important
Describe the actions that should be taken when a resident has a complaint or problem that the CNA cannot help them solve

Program Info:

Product ID: MED719
Duration: 20:00 minutes
Year: 2014

For more information about this program and other programs in this series, please click on the link below:

https://www.heatinc.ca/confidentialit...

This program is meant for previewing purposes only! Please contact Heat Inc. at [email protected] or visit our website at www.heatinc.ca