This video is about Therapeutic Communication for Nurses: Avoid these 5 Traps

Play along as I ask the "Never Have I Ever" for each of the 5 communication traps ... and let me know if you have found yourself feeling uncertain of how to respond to these 5 situations.

Timestamps

01:36 Trap #1 False Hope / False Reassurance with a patient story about cancer worries
03:55 Shift to Empathy to avoid Trap #1 of False Hope
04:59 Trap #2: Unwanted Advice and shifting towards openended questions, … “well I would do …”
06:01 Avoid unwanted advice with openended questions
07:10 Trap #3: Authority: Well they are the doctor, they know what they are doing with a patient example where the patient was not participating in care
08:35 Therapeutic confrontation with a patient story
11:10 Trap #4: Leading with a Bias (opinion and judgment statements)
12:53: Trap #5: Using Why Questions
14:23: Use of Who, What, Where, When, How Questions
15:18: Recap of the 5 traps and how to shift into connection
Bloopers… because who does not love a blooper roll!

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Safe Conversational Starters (Stop struggling with what to say)
www.relationshiprevolution.ca/safeconversationstarters

Relationship Revolution Masterclass (Communicating through Conflict)
www.relationshiprevolution.ca/application

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