Therapeutic Communication Techniques | Mental Health Nursing

In this video, we're walking through the therapeutic communication, and the different techniques that you would use to help foster a therapeutic relationship, as a nurse, with your patients.

Verbal Communication:
There is communication through our verbal or written words that portray our message. They must be appropriate for our audience, and in their preferred language with appropriate pacing and the tone of voice.

NonVerbal Communication:
Your body positioning, eye movements, the tone of our voice, facial expression, and our posture all play a big part in how our patients perceive us and entrust us to care for them competently.

Active Listening:
Being attentive to both nonverbal and verbal cues, and facilitating patient communication. Making eye contact with your patient, facing them, but at an appropriate distance, and relax to help your patient feel relaxed as well. Ask for clarity, or paraphrase, and validate to show that you are listening.

Silence:
Silence helps to give them the opportunity to talk freely, or to sit and process.

NonTherapeutic Techniques:
These could be things such as asking personal questions that aren't relevant to the patients care. Giving personal opinions, or using an automatic response or a false reassurance, is not conducive to a therapeutic relationship.

The same goes for defensive, passive, or aggressive responses, are not going to help foster a relationship that is therapeutic for our patients.

Now, it takes self awareness to acknowledge these unconscious facial expressions we all have, and can take some time to be aware of when we are doing so. But it is very important in order to maintain and foster that therapeutic environment for our patients that we are aware of our self bias's and our possible facial expressions that may occur.

You are going to be an outstanding nurse, friend. I believe in you.

TIMESTAMPS:
0:00 Intro
1:20 Definitions
1:59 Verbal communication
4:09 Nonverbal communication
5:58 Active listening
6:56 Silence
7:28 Nontherapeutic techniques


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