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What do you say when a deal seems to be going nowhere? Maybe you sense resistance from the other side, but don't know how to ask about it without it sounding intrusive...Chris goes over the top 10 Labels to use when you reach an impasse in a conversation.

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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.

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