In this conversation, Ebony Hall and Pam Kazlauskas discuss how to effectively prepare for a Management and Occupancy Review (MOR). They cover the importance of the HUD 9834 form, the documents that need to be submitted before the review, and common mistakes property managers make during the preparation process. They also touch on specific requirements related to Tenant Selection Plans, EIV policies, and the waitlist. Additionally, they emphasize the significance of displaying contact information and signage in multiple languages. The conversation concludes with a reminder that MORs are an opportunity to showcase successes and identify areas for improvement.

Takeaways
The HUD 9834 form is an important part of the Management and Occupancy Review (MOR) process and helps assess performance in various areas.
Submitting the required documents through the Navigate portal before the review can help streamline the process and minimize onsite time.
Property managers should ensure they provide a complete staff list, update Tenant Selection Plans and EIV policies according to HOTMA requirements, and include necessary information in the waitlist.
Displaying contact information and signage in multiple languages is crucial for effective resident communication.
MORs are an opportunity to showcase successes and identify areas for improvement.

Chapters
00:00 Introduction and Background
02:31 Common Mistakes in MOR Preparation
03:37 Specific Requirements for Tenant Selection Plans and EIV Policies
04:43 Protocols for Handling the Waitlist during the MOR
05:55 The Significance of Displaying Contact Information and Signage
07:10 Making the Most of the MOR: Showcasing Successes and Identifying Areas for Improvemen