Conducting research — an essential part of getting feedback from participants — can be tricky. Focus primarily on usability studies as you learn how to reduce bias and be inclusive, and take notes while observing participants in a usability study.

0:00 Introduction to Usability Studies
4:16 Conduct Moderated and Unmoderated Usability Studies
8:55 Introduction to a Mock Unmoderated Usability Study
10:25 Paricipant A Mock Usability Study
15:08 Paricipant B Mock Usability Study
21:13 Paricipant C Mock Usability Study
24:34 Paricipant D Mock Usability Study
27:32 Paricipant E Mock Usability Study
31:50 Explore Usability Study Best Practices Before the Study Begins
36:30 Explore Usability Study Best Practices During Usability Study
38:48 Identify Biases when Interviewing Usability Study Participants
42:49 Reduce Bias in Interviews
47:36 Introduction to Notetaking Methods During Usability Studies
54:06 Use a Spreadsheet to Take Notes

This video is part of the Google UX Design Certificate, where you'll learn how to design mobile apps and responsive websites. You'll follow the design process from beginning to end: empathizing with users, defining their pain points, coming up with ideas for design solutions, creating wireframes and prototypes, and testing your designs with users to get feedback. By the end of the program, you'll have a professional UX portfolio with three design projects.

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