As part of our video series on VoIP call quality, we’ll discuss what causes packet loss and how you can fix this issue.

Packet loss – as the name suggests – refers to the loss of data packets during a VoIP call’s transmission.

Usually, this happens when data packets are transmitted correctly from one endpoint but fail to make it to the destination.

Some packets are entirely lost and never reach the other endpoint, or they arrive late or contain errors and are therefore discarded.

When you have high packet loss, you end up with bad call quality and pieces of audio that are hard to decipher.

This leads to broken or muffled audio, which interrupts callers' ability to communicate effectively.

And for your business, this means lowquality sales and customer support calls.

Packet loss, jitter, and latency all occur due to errors in the transmission of data packets from one endpoint to another.

Thankfully, there are a few simple solutions you can apply to get rid of this issue. Watch the video to determine what solution you need.

For more VoIP troubleshooting help or advice, visit United World Telecom.com and chat with our telecom experts today at 1 (877) 898 8646!

TIMESTAMPS
Intro 00:00
How VoIP Works 00:21
What Causes Packet Loss? 00:52
Packet Loss Troubleshooting Tips 01:33

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