#customersuccess #csmpractice #csm #role

What is the role of a Customer Success Manager?

Traditionally, the customer success manager is incharge of maximizing VALUE for the company he works for, which typically include increasing:

◽ Customer retention

◽ Upsell revenues

◽ User adoption

◽ Advocacy

In addition, the customer success manager is incharge of providing SUPERIOR service and ensuring that the customer achieves the business OUTCOMES they set out to achieve with your solutions or services.

That being said, the Customer Success Manager role definition may change depending on:

◽ The maturity of your business

◽ Your business model

◽ Typical contract terms: Longterm or shortterm subscriptions

◽ The maturity of your solution offerings and products


◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾

Additional Resources:

Watch What is a Customer Success Manager?
https://www.csmpractice.com/customer...

Watch What is a CUSTOMER SUCCESS MANAGER?
https://bit.ly/3QFQrVI

Watch Getting your FIRST CSM (Customer Success Manager) Role
https://bit.ly/3HIUvAs

Watch What is an Enterprise CUSTOMER SUCCESS MANAGER?
https://bit.ly/3ccmCMG

Watch A Day in a Life of CUSTOMER SUCCESS MANAGER
https://bit.ly/3IEW6ru

Read: What is a Customer Success Manager?
https://bit.ly/3t1YnGg

Read: Customer Support 2.0 and the Rise of the Portfolio Success Manager
https://bit.ly/3Pn7cn1

Read: Top 10 MustRead Customer Success Books for CSMs
https://bit.ly/3AQ2Z7q

Read: Customer Success Manager Salary Best Practices
https://bit.ly/3AOzJxD

⏬ Download Infographic: The 10 Skills of Highly Effective CSMs
https://www.csmpractice.com/jobskill...

⏬ Download Four Key CSM Role Profiles you want to hire for!
https://www.csmpractice.com/csmprofi...

◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾


READY TO BUILD A WORLDCLASS CUSTOMER SUCCESS PROGRAM?

Working with our world experts will provide your leadership team with the focus they need to deliver ongoing improvements to your customer success approach. We’ve designed our programs to provide your team access to expert advice, innovative strategies, and proven methodologies. Expertled sessions will ensure your team adopts new processes and addresses your unique core challenges in a manner that's tailored to your unique business model.

☎ To begin your journey to becoming a bestinclass Customer Success organization, contact us today: https://www.csmpractice.com/call

◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾◽◾

LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

Subscribe to CSM Practice YouTube channel:
https://www.youtube.com/csmpractice?s...

Listen to our Podcast:
https://www.csmpractice.com/podcast

Sign up to receive our Weekly Newsletter:
https://www.csmpractice.com/newslette...

Download CS Templates and Infographics:
https://www.csmpractice.com/resources

READ our Customer Success BLOGS:
https://csmpractice.com/blog

FOLLOW us on LinkedIn:
  / csmpractice  

Follow us on TikTok:
https://www.tiktok.com/@csmpractice?l...

FOLLOW us on TWITTER:
  / csmpractice