A web phone/web dialer is powered by Web RealTime Communication and enables twoway calls from a web browser. It means you can communicate using voice over internet protocol or VoIP.

Google Meet, Zoom, WhatsApp, etc. are common examples of apps that use WebRTC.

It is similar to a softphone, and has an easytouse interface and clickable buttons to dial any phone number worldwide. All you need is highspeed internet, a computer, and a headset/speakerphone to place calls.

A web phone has all the core functionality of a traditional business phone. You can use it to:
Make and receive business calls
Place innetwork calls and transfer internally
View call history and contact information.

United World Telecom provides an API that enables users to sync call detail records from a web phone with other tools and software you might be using.

Web phones can be used across different departments. Some reallife applications are:
Presales teams can make international Outbound calls with a localized dynamic caller ID.
Your remote support agents can use their computers to call customers from a local business number instead of their personal phone numbers that can also receive calls back.
Your contact center agents can answer incoming calls on their computers, smartphones, or desired devices.

For more information on web phones and purchasing one, reach out to us at United World Telecom!

Speak with one of our experts today.

TIMESTAMPS:
00:00 Intro
00:20 What is a Web Phone?
00:45 How Does it Work?
01:10 Web Phone Features
01:39 Who Can Use It?
02:21 What Are the Benefits?

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