#CustomerSuccessManager #customersuccess

What does it mean to be an enterprise Customer Success Manager, and how does this role impact how enterpriselevel businesses engage with their customers?

Enterpriselevel customer success necessitates a more indepth and potentially more hightouch approach to customer engagement. Unlike Customer Success Manager for small businesses, enterprise Customer Success Manager work with a larger number of people and teams within the company to ensure that customers receive the value they expect. In addition, they are also accountable for a wider success plan coverage because of the sheer size of the customers they are handling.

By understanding what the role of an enterprise Customer Success Manager requires, anybody aspiring to become this type of CSM can effectively execute the customer success plans in a large dynamic, and multitiered environment.

In this fireside chat, Fran Sotakova, Enterprise Customer Success Manager at Pluralsight, walks us through the typical week for an enterprise Customer Success Manager. She discusses the key internal and external collaboration events that make up the usual workweek to ensure that all teams are aligned and moving toward delivering customer value. Fran highlights the key performance metrics that define success in an enterprise environment and offers advice and resources for professionals who are aspiring to become an enterprise Customer Success Manager .

Watch the full video now and learn more about the Enterprise Customer Success Manager job description and performance goals.

0:00 Intro
0:37 What is an Enterprise Customer Success Manager?
1:04 A Typical Week for an Enterprise Customer Success Manager
2:14 The Transition to Being an Enterprise Customer Success Manager
3:05 Company Changes as the Customer Success Team Evolves & Grows
5:49 Creating Success Plans for Enterprise Customers
8:39 The Difference Between an Enterprise Customer Success Manager and an Account Executive
10:12 KPIs to Track Enterprise Customer Success
11:18 Advice & Recommended Reading for Aspiring Enterprise Customer Success Manager

Read this blog to find advice on How To Scale Customer Success in small business and enterprise environments:
https://www.csmpractice.com/howtosc...

Watch this video to learn why the scale of the customer success program should not be compromised for SMBs and Enterprises.
   • SCALING CUSTOMER SUCCESS For SMB vs. ...  

⏬ Infographic: 2022 Global Customer Success Manager Salary Trends
https://www.csmpractice.com/customer...

Customer Success resources:
Gain Grow Retain: https://www.gaingrowretain.com/home
Customer Success Network: https://customersuccess.network
Women in Customer Success: https://www.womenincspodcast.com/

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