Get "The state of AI in ITSM" survey report today for free: https://mnge.it/aiitsmsurvey2024'>https://mnge.it/aiitsmsurvey2024
Integrating AI into your IT infrastructure is not easy, and the majority of the respondents from our latest survey agree with this assertion. To help IT teams like yours better prepare your AI roadmaps, we have published an exclusive industry survey report in conjunction with the Service Desk Institute.

Over 150 IT leaders have shared their views on the adoption of AI in IT, including top challenges, popular use cases, and governance and compliance issues. Chart your AI strategy armed with these insights and more!

Download your free copy here: https://mnge.it/aiitsmsurvey2024'>https://mnge.it/aiitsmsurvey2024

The presentation is available for download here: http://bit.ly/getpptnow. Find the complete transcript of this webinar along with the timestamps here: https://mnge.it/ITIL4transcript.

Learn from one of the #ITIL 4 architects how this framework of service management best practices will benefit your organization. http://bit.ly/whatisitil4'>http://bit.ly/whatisitil4

Free ITIL 4 webinar by Barclay Rae, ITIL 4 coauthor:
7 practical ITIL 4 tips for service professionals https://bit.ly/itil4practicaltips

ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

Here are some things you’ll learn in the webinar:

06:43 The ITIL Update Programme
12:26 Key Concepts in ITIL 4
14:13 The Four Dimensions of Service Management
18:08 The Service Value System (SVS)
18:58 The Seven Guiding Principles
21:50 The Service Value Chain
23:29 Value Streams
24:52 34 ITIL Practices
34:48 ITIL 4 Certifications & Transition
40:54 Continuing ITIL 4 Development
And, a lot more.

Visit http://bit.ly/whatisitil4'>http://bit.ly/whatisitil4 to learn more about ITIL 4.

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