Locationbased routing improves caller experience by routing them to agents in their preferred time zone, region, and language. It is also known as geographic routing, georouting, and caller ID routing.

This advanced feature quickly connects callers to representatives most convenient to them based on the caller ID and area code. With georouting, you can route calls to:

Company hub
Your business’ closest location
Centralized call center
Satellite offices
Remote agents located around the world
Locations needing more business and so on.

Georouting simplifies the call process for your customers. It automatically connects incoming calls to the appropriate location or agent. This reduces the caller’s hold time and the chance of getting bounced around between multiple departments.

Locationbased routing is an ideal solution for companies with multiple locations or an international customer base. And with this cloud phone service, offering 24/7 global customer service has never been easier.

Try out locationbased routing for your business today with United World Telecom. Sign up online or speak with our representatives at +1 (561) 9086171 to learn more about how this service fits your business.

Try our locationbased routing feature:
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Catch up on the basics of call routing:
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