In this video blog, Claire Agutter from Scopism explains service integration and management (SIAM), a methodology that applies service management principles to environments where multiple teams are involved in service design and delivery. SIAM helps ensure organizations get the value they wanted when they commissioned a service and can be applied in multisourced ecosystems. The video covers the definition of SIAM, the reasons why it is essential, the SIAM roles, its benefits, and challenges. It also explains how SIAM and IT service management fit together and what the service integrator does. Overall, SIAM is a critical approach to managing service delivery for any type and size of the organization that relies on digital services, particularly in complex ecosystems with multiple service providers.

00:00 Introduction
00:12 What is SIAM?
01:41 Why do I Need SIAM?
03:18 What are the SIAM Roles?
04:03 Who is SIAM For?
04:19 What are the Benefits of SIAM?
05:00 What are the Challenges of SIAM?
05:26 How do SIAM & ITSM Fit Together?
06:25 What Does the Service Integrator Do?
07:01 How is SIAM Different From Supplier Management?
07:58 Where Can I Learn More?