What to do if you MESS up a client's hair How to fix a hair mistake and remedy an unhappy client...

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So you accidentally cut those layers just a bit too short, processed those foils just a tad too long, got a bad batch of color, went waaayyy too high with that shape up… Now you’re trying to find the words to tell your client, but you keep spiraling… so now what?

You blow dry them away from the mirror hoping they don't notice, give them a discount without telling them a reason why to now only end up with crippling anxiety while you wait for that dreaded text message that says… 

“Something just isn’t right” or “I hate it”

If you are a hairstylist, you have been there at some point, and if not, you eventually will. It’s time that we end the stigma of being perfect and start taking responsibility for our mistakes ✨

Whether you did everything that you POSSIBLY could and your client is still unhappy, or you were having an off day. In this video, I'm going to show you how to have those hard conversations that will save your relationships with your clients and make you stand out as the expert. I truly believe this is a video EVERYONE can take something away from



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