When coworker disagreements evolve into ongoing grudges or animosity, it can wreak havoc on a team. Bosses are often caught in the middle. In this clip, we explore the role bosses must play in mediating coworker conflict, and what to do when no resolution is possible. #bossbetter #bossbetternow

Key questions: Mediation in the workplace. How leaders help employees resolve disagreements and confict. What to do when employees can’t stand or hate each other.