At Woolworths it's shareholder first, Customer second. A full peg of Gillette Mach3 Razor Blades with a price ticket of $21 yet scans for $28. Checkout staff wouldn't accept the photo I took of the stock at $21, suggested it was stock moved from another peg. I argued at the checkout for 5 minutes. During this time Woolworths staff remove all the product that was on the wrong peg. The front service manager then tells me it's Woolworths policy that the higher price has to be paid and if a price ticket is set in the wrong area it means nothing. To see that staff had removed the stock just added to the service managers multiple lies. I was given a total stone wall of verbal that I was in the wrong and the Gillette Mach3 Razor blades are only for sale at $28.

I informed both the checkout staff and the front service manager I had photos of the Gillette Mach3 Razor Blades full on the peg with a $21 price tag and yes they both saw the photo. I also said my story will be going online and it's not going to be pretty for Woolworths.

The core reason for this video is to explain the timeline of events where a simple stock placement mistake that would have only cost the store a few dollars ends up being a very despicable act to hide the mistake and then enforce that I (the customer) is in the wrong. If I was wrong why was the sock on the pegs removed and hidden so swiftly in a sneaky and deplorable way. As a customer I was devastated by the way I was treated in store and I pray the staff involved in this style of behaviour are retrained or shown the door. Everything that happened to me totally flied in the face of the simple policy that is set up to protect consumers from misleading ticketing in retail.

Under Woolworths' pricescan policy, if an item scans at a higher price than the ticketed price in store, customers can receive that item free.

So why was I treated like dirt at Woolworths Hornsby and told by only option was to pay the FULL PRICE ??

Web Links :

https://en.wikipedia.org/wiki/Woolwor...)
https://www.woolworths.com.au/
https://www.fairtrading.nsw.gov.au/