Your Resident Requested a Reasonable Accommodation Did You Hear It? Episode 23

Our latest episode focuses again on communication. Your resident requested a reasonable accommodation: did you hear it? Residents may not always communicate effectively. This is why all staff need to be trained to listen carefully, especially when dealing with reasonable accommodation requests.
#FairHousing​​​ #PropertyManagement​​​ #FairHousingTraining​​​ #ActiveListening #ReasonableAccommodation

We cover the following key topics:
00:00 Intro
0:43 Why active listening is so important.
3:10 Scenario: How active listening aids in reasonable accommodation requests.
6:15 All staff needs to be trained in active listening to avoid a fair housing complaint.

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