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Zendesk agent training covering the anatomy of a ticket by SweetHawk ( https://sweethawk.com/zendeskapps )
* What is a ticket?
* How is a ticket different from an email?
* Overview of all the elements you see in a ticket.
* Demo walkthrough answering a ticket.
* The lifecycle of a ticket.

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SweetHawk apps for Zendesk:
Tasks: https://sweethawk.co/zendesk/tasksapp
Calendar: https://sweethawk.co/zendesk/calendar...
Approvals: https://sweethawk.co/zendesk/approval...
Change Manager: https://sweethawk.co/zendesk/changem...
Deadline: https://sweethawk.co/zendesk/deadline...
Notify: https://sweethawk.co/zendesk/notifyapp
Survey: https://sweethawk.co/zendesk/surveyapp